MOSECO helped Qatar's leading telecom provider eliminate paper from over 40 retail branches, digitising 650+ endpoints across a national signage and paperless transaction network.
Client
Ooredoo Qatar
Year
2020, 2022
Location
Nationwide, Qatar
Scope
Digital signage network, Go-Green paperless solution, helpdesk support
As Qatar's leading telecom provider, Ooredoo sought to digitise their entire retail branch network with two goals: communicate offers and promotions more effectively, and eliminate paper forms from branch operations entirely. The solution needed consistent deployment across more than 40 branches, reliable operation in 24-hour locations, and seamless integration with Ooredoo's back-office systems.
End-to-end system design covering signage, paperless transactions, and infrastructure requirements across all branch types.
Development of a bespoke paperless transaction solution enabling customers to complete forms and sign documents on interactive touchscreens.
Rollout of digital signage across all branches, delivering live promotions and content to every location in the network.
Seamless connection between the paperless signing system and Ooredoo's back-office platforms, ensuring real-time data flow and transaction integrity.
Tiered helpdesk support covering all branches, including 24-hour locations, ensuring continuous uptime across the entire network.
A fully digital branch environment. Screens across all locations carrying live promotions and content, and a paperless signing system allowing customers to complete transactions on interactive touchscreens connected to back-office systems.
Ooredoo achieved their Go-Green sustainability goal, eliminating paper forms from branch operations and modernising the customer experience across their entire Qatar retail network. The success of this programme led Ooredoo to return to MOSECO for subsequent projects, including the headquarters boardroom installation.
